Widget

Here you will find some of the most asked questions related to Widget issues

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➡I have problems in display the correct installment amount, what can I do?
➡Can I customize the widget and add more info for the customer?
➡I have installed the plugin and I can see it at Checkout but not in Product Page. What can I do?
➡Can I change the widget size? How?
➡Can I change the widget language?
➡Can I hide Scalapay widget in Product Page?
➡My Front-End is developed on a PWA. How do I add the widget?

  • I have problems in displaying the correct installment amount, what can I do?
    If you are experiencing issues in displaying the correct installment amount, first make sure that the Price Selectors in your Back Office are pointing to the correct price (i.e. you may have changed the price due to seasonal discounts).
    If you still cannot see them correctly, write to us at [email protected] and add a link to a product as an example.
    Also, make sure that you did not hide the Installment amount display in your Back Office configuration.

  • Can I customize the widget and add more info for the customer?
    For custom integration, please find info on customization here page.
    For platform integration, you can customize the widget using the available setting in plugin configuration of your Back Office.
    If you have doubts or questions, remember that you can always write to us at [email protected]

  • I have installed the plugin and can see it at Checkout but not in Product Page. What can I do?
    If you have installed Scalapay and do not see it in Product Page, please make sure that accidentally you have not flagged the "Hide Scalapay widget" in Product Page Settings and check the price selectors.
    If you see it flagged in your Back Office, click on it, save and check again if you see it now.
    For Shopify platforms, please get in touch with your Integration Manager.

  • Can I change the widget size? How?
    Unfortunately, you cannot change the widget size, but you can change the logo size.
    If this kind of customization is supported by your specific platform, you can change in your Back Office configurations at the item "Product Page" (see image below as an example).

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  • Can I change the widget language?
    Yes, you can change the widget language by going to "Scalapay Restriction Settings” ⇾ "Specific language" ⇾ choose the language you want the widget displaying into.

  • Can I hide Scalapay widget in Product Page?
    Yes, you can hide Scalapay widget in Product Page by going into your Back Office settings at the item "Product Page" and flag the "Hide Scalapay widget” field.

  • My Front-End is developed on a PWA. How do I add the widget?
    If the frontend is managed by a PWA, the widget in the product and cart page must be inserted custom. Here are the instructions on how to insert it.
    If the entire page is custom in react, the solution would be to recreate the widget. In particular, we can give you the correct texts in the various languages and your developers should create a component that accepts the total price as a variable and divides it into 3. For the modal instead, we can eventually share with you all the HTML.