From the website backend panel, locate the order you would like to issue a refund for and:
- Issue the refund following the same steps typically used to issue refunds for other payment platforms.
- Verify the order status updates to reflect the refund.
Visit the Scalapay Partner Portal (staging environment) to confirm the Order correctly reflects the refund.
Access to Partner Portal Staging
To access to staging portal you can use the credentials in Test Environment section
If the plugin doesn't handle issuing refunds automatically you can process the refund directly form your Scalapay Partner portal. Visit our support center to learn more.
For custom implementation
If you have integrated your refund process using our refund API follow the same steps explained above to test your refund flow.
Updated 3 months ago