Merchant Portal

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➡ My IBAN is wrong. Can you change it?
➡ Can I change the email address for the access to the Merchant Portal?
➡ Can I change the contact email/customer support address?
➡ Can I add other users?
➡ How can I get payment information?
➡ In how much time do I receive the payment for a Scalapay order?
➡ Where can I find a report about my orders?

• My IBAN is wrong. Can you change it?

  To change your IBAN you can contact us at [email protected] asking our Support team to change it.

• Can I change the email address for access to the Merchant Portal?

  To change your email address you can contact us at [email protected] asking our Support team to change it.

• Can I change the contact email/customer support address?

  To change your contact mail you can contact us at [email protected] asking our Support team to change it.

• Can I add other users?

  To add other users, please visit this link: https://help.scalapay.com/hc/en-gb/articles/360053012394-How-can-I-add-new-users-to-the-portal-

• How can I get payment information?

  More info about payment information here: https://help.scalapay.com/hc/en-gb/articles/360062026194-How-can-I-access-the-details-of-my-bank-transfers-and-payments-

• In how much time do I receive the payment for a Scalapay order?

  To understand more how payments work, click on the following link: https://help.scalapay.com/hc/en-gb/articles/360035109073-When-will-I-get-paid-

• Where can I find a report about my orders?

  You can find all the information about the report here