Support

Merchant Portal

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I would like to modify my IBAN.
I would like to change the email address to access to the Merchant Portal.
I would like to modify the contact email/customer support address.
I would like to add other users.
How can I get payment information?
How long does it take for me to receive the payment for a Scalapay order?
I would like a report of my orders.


  • I would like to modify my IBAN.

    In order to change your IBAN you can contact us here.

  • I would like to change the email address to access to the Merchant Portal.

    To change your email address you can contact us here.

  • I would like to modify the contact email/customer support address.

    To change your contact email you can contact us here.

  • I would like to add other users.

    To add other users, you can contact us here.

  • How long does it take for me to receive the payment for a Scalapay order?

    To understand more how the payments work, you can contact us here.

  • I would like a report of my orders.

    You can find all the information about the report here.