➡ My IBAN is wrong. Can you change it?
➡ Can I change the email address for the access to the Merchant Portal?
➡ Can I change the contact email/customer support address?
➡ Can I add other users?
➡ How can I get payment information?
➡ In how much time do I receive the payment for a Scalapay order?
➡ Where can I find a report about my orders?
To change your IBAN you can contact us at [email protected] asking our Support team to change it.
To change your email address you can contact us at [email protected] asking our Support team to change it.
To change your contact mail you can contact us at [email protected] asking our Support team to change it.
To add other users, please visit this link: https://help.scalapay.com/hc/en-gb/articles/360053012394-How-can-I-add-new-users-to-the-portal-
More info about payment information here: https://help.scalapay.com/hc/en-gb/articles/360062026194-How-can-I-access-the-details-of-my-bank-transfers-and-payments-
To understand more how payments work, click on the following link: https://help.scalapay.com/hc/en-gb/articles/360035109073-When-will-I-get-paid-
You can find all the information about the report here
Updated about 1 month ago