General questions
How can I change the minimum and maximum amount?
How can I make a test order?
How can I integrate Scalapay with third parties?
I am testing and the system asked my ID verification. Is it a normal flow?
I receive notifications related to a test order. How can I solve this?
I am testing the plugin but I cannot succeed to make an order test. What can I do?
Are currencies other than EUR available on Scalapay?
How can I appear on the Scalapay Homepage?
Where can I get the marketing material for my website?
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How can I change the minimum and maximum amount?
If you wish to change the minimum and/or maximum amount, please contact your Sale. If you don't have one, please contact us here.
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How can I make a test order?
You can find here all the instructions on how to make a test order.
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How can I integrate Scalapay with third parties?
Third parties integration feasibility needs to be verified by your team. You can find here all the information about our API technology.
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I am testing and the system asked my ID verification. Is it a normal flow?
It could happen in some particular cases. Contact your Integration Manager to validate your ID.
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I receive notifications related to an order test. How can I solve this?
You can enter this Portal and pay the remaining instalments in your test account. In any case, it is a test order, so no fund will be released from your account.
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I am testing the Plugin but I cannot place a test order. What can I do?
There could be many reasons why this happens:
- Check if you are purchasing a product that exceeds the maximum amount agreed with your Sale.
- Check if you have paid all the test order. Remember to pay the orders already placed and then try again.
- Check with another browser and clear your cache. If you still cannot proceed, please contact your Integration Manager.
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Are currencies other than EUR available on Scalapay?
Euro is the only supported currency for the moment.
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How can I appear on the Scalapay Homepage?
All the merchants that activated Scalapay will be added to the Marketplace. Just give us a couple of days and we will add your logo on our website. If you have any specific requirements, contact our marketing team here: [email protected].
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Where can I get the marketing material for my website?
The Account team will send you the marketing kit. You can also find it here.
Updated 16 days ago