Live Mode & API key

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What is the API Key?
Where can I find the API Key and where should I enter it?
Can you send me the API key and the access to the Partner Portal?
I sent the test materials but I did not receive the access to the Merchant Portal.
The integration is completed but the customers cannot place orders.
How can I be sure to be Live with Scalapay?

• What is the API Key?

  The API Key is the personal key that starts with "sp" _ that is needed to use Scalapay in Live Mode.
  You can think of it as your own password to let the plugin run correctly and send us information related to the orders.
  The Live API key can be found on your Merchant Portal in the Developer section.
  The Test API Key is already set in the plugin configurations.

• Where can I find the API key and where should I enter it?

  The API key can be found in the Developer section once you have logged in your Merchant Portal.
  It starts with "sp"_ and it should be copied in your Back Office configurations in the "API key" field. Remember not to remove the test key.

• Can you send me the API key and the access to the Partner Portal?

  Before giving you the access to our Merchant Portal, we first need to receive from you the following test material:

  • A screenshot of the Scalapay widget on your PRODUCT page
  • A screenshot of the Scalapay widget on your CART page
  • A screenshot of the Scalapay payment method available at CHECKOUT
  • The order token corresponding to the test order you successfully completed following the procedure on this page

• I sent the test materials, but I did not receive the access to the Merchant Portal.

  If we confirmed that the test materials were correct, we will send you an email with all the instructions to Go Live. Make sure that the Onboarding process has been completed with the ONB team: the contract needs to be signed and the commercial part should be considered completed.

• The integration is completed but the customers cannot please orders.

  It often happens that our merchants forget to enter the Live API key in the Live API key section of their backend. Make sure that you have entered the Live API key in the right field of your backend configurations.
  Do not remove the test API key.
  The settings should be as follows:
  General test API key: qhtfs87hjnc12kkos
  Live API key: (your personal Live API Key that starts with sp_).
  Please remember to enter the API key in Live mode and to enable the Live mode.

• How can I be sure to be Live with Scalapay?

  If you already have entered the Live API key and you want to test if Scalapay plugin is working, you can complete an order and then refund it.